Life’s a Breach: 6 Steps of Incident Response

by Sarah Harvey / June 14, 2023

Cyberattacks and data breaches are things all business owners have learned to accept as a possibility. Breaches and hacks penetrate the headlines almost daily, and as technology continues to evolve, so do the ever-present threats associated with these types of risks. There are two sides to every breach, however. Prevention and recovery. You’re most likely already taking steps towards protecting your organization from the possibility of a breach, but have…

Preparing for the CFPB: Vendor Compliance Management

by Sarah Harvey / June 13, 2023

According to CFPB Bulletin 2012-3, companies must “oversee” their vendors “in a manner that ensures compliance with Federal consumer financial law…The CFPB’s exercise of its supervisory and enforcement authority will closely reflect this orientation and emphasis.” An effective risk management strategy includes the assessment and monitoring of vendor compliance; in accordance with your company’s formally written policies and procedures. Today’s compliance program certainly involves an ongoing struggle in organizing vendor…

What Role Does Speech Analytics Play in Contact Center Compliance?

by Jason Napierski from CallMiner / June 15, 2023

Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: maximizing payments while staying compliant and up-to-date with on new rules and regulations.  The ramifications of neglecting to do so can be severe: The latest WebRecon statistics show 3,204 consumers filed Consumer Financial Protection Bureau (CFPB) complaints against debt collectors in January 2015 and roughly 929 consumers filed lawsuits under consumer statutes during that same time period.…

Making Sense of the Different Audit Frameworks

by Sarah Harvey / December 16, 2022

SSAE 16, SOC 2, HIPAA, PCI DSS, FISMA, ISO 27001. We've all heard of the Alphabet Soup, but what do they all really mean? Which one is right for me? Which one should I pursue? Why would I get this audit over that audit? As auditors, these are the questions we are most frequently asked. To help answer these questions and truly familiarize you with the different audit frameworks, we've broken down…

Social Media Security Best Practices

by Sarah Harvey / June 13, 2023

Many users of popular social media sites do not realize the potential risks they expose themselves to while using and participating in social networking. Most users develop a "dangerous level of assumed trust" with other users of these sites, regardless of whether or not they have actually verified their identities. This is why it is a good idea for businesses to put into place social media policies for employees to…