Secure Web Application Best Practices

by Sarah Harvey / December 16, 2022

It isn’t news that maintaining a secure web environment is extremely important in today’s technological climate. Performing regular scans and tests of your security posture is best practice and becoming an essential piece to maintaining security at your organization. Web applications have become a common target for hackers, thus the need for better practices. Last week, we tapped into our own developers’ minds to help us put together a list…

Top 10 Scorecard Components for Call Monitoring

by Sarah Harvey / June 15, 2023

As a Chief Compliance Officer, call monitoring is a big part of managing the compliance within your organization. It’s your responsibility to determine: Are your collectors compliant with federal and state laws? FDCPA? CFPB? Are they meeting contractual agreements with clients? An effective call monitoring program is essential to your overall compliance. Call Monitoring Scorecard One of the ways you should monitor your collector calls is by developing and using…

Chief Compliance Officer Series: Creating a Culture of Compliance

by Sarah Harvey / December 16, 2022

A Culture of Compliance Are you curious about the steps you can take to create a positive culture of compliance within your organization? Are you looking for tips on how to create incentive programs, overcome bad habits, and eliminate negative behavior? Are you interested in learning about ways to communicate risk in order to change the direction of your management? This webinar will provide an overview of the ways in…

4 Phases of a Compliance Management System (CMS)

by Sarah Harvey / June 14, 2023

According to the CFPB, a “robust and effective compliance management system” is a critical component of the structure of an organization. Best practices define a Compliance Management System (CMS) as a set of interrelated or interacting elements that organizations use to direct and control how compliance policies are implemented and compliance objectives are achieved. Since the CMS is essentially the foundation of your organization, let’s start from the bottom and…

Most Notable Findings from the 2015 CFPB Supervisory Highlights

by Sarah Harvey / December 16, 2022

The CFPB recently released their 2015 Supervisory Highlights noting their observations and findings during their recent supervisory examinations. There are a lot of examples and learning opportunities for us to gain from these findings that we should focus on in order to strengthen our compliance at our own organizations. The first item that really stood out is in regards to consumer reporting. The CFPB found several occasions where dispute-handling obligations…