5 Deadly Compliance Mistakes
by Sarah Harvey / April 21st, 2015
1. Compliant ≠ Secure One of the most troubling mindsets within an organization is “I’m compliant, ergo I’m secure.” Where compliance may be a…
Life’s a Breach: 6 Steps of Incident Response
by Sarah Harvey / April 14th, 2015
Cyberattacks and data breaches are things all business owners have learned to accept as a possibility. Breaches and hacks penetrate the headlines almost daily,…
Preparing for the CFPB: Vendor Compliance Management
by Sarah Harvey / April 7th, 2015
According to CFPB Bulletin 2012-3, companies must “oversee” their vendors “in a manner that ensures compliance with Federal consumer financial law…The CFPB’s exercise of…
What Role Does Speech Analytics Play in Contact Center Compliance?
Collections contact centers and Accounts Receivables Management (ARM) firms face a constant challenge: maximizing payments while staying compliant and up-to-date with on new rules…
Making Sense of the Different Audit Frameworks
by Sarah Harvey / March 24th, 2015
SSAE 16, SOC 2, HIPAA, PCI DSS, FISMA, ISO 27001. We've all heard of the Alphabet Soup, but what do they all really mean? Which one…
